FOUNDED IN 1979
Since incorporation our company has witnessed tremendous growth while maintaining our attention to service and quality.
One of the secrets behind our company's success: Word of mouth referrals.
In fact, we are proud to say that we possess several repeat customers; people who have built their second, third, and fourth homes with our company!
This high level of customer service works hand in hand with our company's keen eye on the consumer marketplace. For our clients, CAPITOL BUILDERS, INC., offers custom homes that are affordable, of high-quality, and possess the finishing touches found in multi-million dollar homes.
Due to our 41 years in business, we possess a superior knowledge of the housing industry.
Our high-level commitment to Human and Capital Resources means two things:
1. We build quality, custom homes with higher than average building standards.
2. Our company is able to finish homes in an efficient manner. This is due in part to our reliable and highly skilled set of sub-contractors.
We, here at CAPITOL BUILDERS, INC., do not tolerate complacency. We pride ourselves on being on top of the latest building trends, styles, best products, and practices available on the market today.
The above set of qualities serves as the foundation of CAPITOL BUILDERS, INC. and one that we will continue to build on for the betterment of our customers throughout Richmond, Chesterfield, Powhatan, Hanover, and Henrico, along with many other counties in the Richmond Metro Area.
WHAT PEOPLE SAY
MM and DM, Homeowners
MM and DM, Homeowners
MM and DM, Homeowners
MM and DM, Homeowners
MM and DM, Homeowners
We are so pleased with everything and think the house turned out even better than expected. We thank you for making this a positive experience.
No matter how many times you call Capitol Builders, Inc., someone always gets back to you. My house was being built and I was still living in New York. Trust is there with Capitol Builders, Inc., and I have a beautiful house.
CE, Real Estate Agent
Your personal involvement made so much difference! And your prompt attention to issues as they arose was much appreciated.
2012-2013 "Talk of the town" customer satisfaction award
CAPITOL BUILDERS, INC. achieved a consecutive win of the Talk of the Town Customer Satisfaction Award by Celebration Media for 2013.
Talk of the Town News states: "CAPITOL BUILDERS, INC. has been selected as a 5 star rated company for 2013 by Celebration Media.
Celebration media averages scores and data from user-review and business-review websites, social networks, business-rating services, and industry resources all by hand.
Enthusiastic, passionate customers provide the vital role of marketing through online social networks and user-review websites."
CAPITOL BUILDERS, INC. won the Talk of the Town Customer Satisfaction Award by Celebration Media for 2012.
2006 Professional Warranty Services Corporation Summit Award
In June 2006, CAPITOL BUILDERS, INC. was awarded the prestigious Summit Award.
This award is presented from Professional Warranty Services Corporation (PWC), for: Outstanding Customer Service and Buyer Satisfaction
Presenting the award to Bobby Thomas, CAPITOL BUILDERS, INC. President and Founder, along with his dedicated staff, was Roger Langford, Regional Director of Sales for PWC.
"The Summit Award is presented to those companies that have demonstrated the highest level of customer satisfaction over time," says Langford, "and Bobby Thomas unquestionably meets that standard. CAPITOL BUILDERS, INC. has enrolled hundreds of homes in our program and they have a dedicated staff aimed at customer satisfaction."
1999 Crestar Mortgage Corporation Distinguished Business Partner Award
CAPITOL BUILDERS, INC. was honored as a Distinguished Business Partner by the Crestar Mortgage Corporation for exceptional dedication to meeting customer needs.
1995 HBAR "Parade of Homes" Gold Award
CAPITOL BUILDERS, INC. earned the highly sought after HBAR "Parade of Homes" Gold Award.
Frequently Asked Questions
How long does a typical project take?
• Stock plans normally take 4 to 5 months.
o Stock plans are ones that we have built several times and with which we are very familiar.
• New plans may take a bit longer.
o New plans are drawn and potentially modified to meet different requirements for each local government.
Will you give me references to call?
• Yes, we will be glad to provide these to serious clients.
o That would be something that we would co-ordinate through our office. We try to protect the privacy of our previous customers.
Do you build outside of the Richmond Metro Area?
• Yes, while we primarily build in the Richmond Metro area; we do entertain looking at our client's request.
• We also do build on our client's lot, if that is the case, depending on location.
Do you do work other than CUSTOM?
• We are a custom home building company. Therefore, we generally meet with every buyer and go over the plans to make any desired changes before construction starts.
What does a typical project cost?
• Cost of each home varies, depending upon location, amenities, style of construction, restrictions of the subdivision, or guide lines for a specific property.
Can I use my own architect?
• Yes, you can use your own architect.
o However, we would like to be able to have final review of the plans and input information we feel important to the project.
How long have your crews worked with CAPITOL BUILDERS?
• CAPITOL BUILDERS, INC. has been in business since February of 1979.
o We have, over time, developed good working relationships with lots of subcontractors in the Richmond Metro area.
o The majority of our subcontractors have been with us, on average, 15 to 20 years.
Who directs the crews that will build my home?
• Bobby Thomas, CAPITOL BUILDERS, INC. President and Owner, supervises the field work and co-ordinates the schedules of the subcontractors and suppliers.
Do we ever see the Builder on site?
• Bobby Thomas, CAPITOL BUILDERS, INC. President and Owner, visits all the homes under construction at different stages of development.
If we need to make changes, how is that done?
• CAPITOL BUILDERS, INC. tries to accommodate all changes to insure that the customer receives their home the way they want it; and they are happy to move into their new home.
o Changes almost always cause delays in time of construction
Depending upon what is changed from the original starting point
o Changes are done when
We agree on the change
It is within the local code and
An addendum has been signed by all parties
How are overall changes handled?
• Overages are paid at the time the selection is made.
o Usually, an addendum is signed noting overage along with payment for the overage.
o Most of the time, overages are special orders.
Materials must be paid for before suppliers will order the materials.
Do you have other questions that you don't see listed here?
• Contact Us
o We will be happy to answer any additional questions you have about our homes and our process.
Capitol Builders, Inc. recognizes the sacrifices of those who serve and protect our country and our communities in many different ways.
Therefore, we are proud to offer a discount to all active military, law enforcement, firefighters, healthcare professionals, educators, and major charity volunteers.
Depending on type and years of service, you may qualify for up to a $5,000.00 discount!
*Proof of active duty, proper identification, state license, or volunteer hours served is required. Acceptance of credentials is at our discretion.
A large part of the success of Capitol Builders, Inc. has been word of mouth referrals.
Now, You Can Receive a Reward for Your Referral!
To qualify, Capitol Builders, Inc. must have built your home. Then, if you refer someone else to us and they build a home with our company; you will receive 10% off* the cost of your next home or home improvement project, as our way of saying, "Thank You!"
*Up to $2,000.00
Home Depot Coupon
Receive a $500 Gift Card to Home Depot when you refer us to a friend or family member!
Must mention coupon. Not valid with any other offer. Gift card received when homebuyer closes on house.
Generac Generator Coupon
Receive $500 off a Generac Generator including complete installation!!!
The Generac Generator is fueled by natural gas and automatically provides power to your home when the utility power stops working.
Must mention this coupon.
As a Quality New Home Builder
CAPITOL BUILDERS, INC. is proud to offer our buyers the best warranty available today on their new home.
• Due to our relationship with Professional Warranty Service Corporation (PWC), we can back our warranty with the strength of one of America's largest insurance organizations.
Home Buyer Advantages
CAPITOL BUILDERS, INC. provides our buyers with an express 10-year limited warranty!
• In the unlikely event that we cannot perform our obligations under the warranty; our insurer will be there to assume responsibility for our performance...at no cost to you!
• Most other insured warranty programs require a consumer deductible, so even if your repair is covered, it still costs you money.
Our Insurer is the Strongest in the Industry
The PWC program is underwritten by a member of Zurich. Zurich is rated by A.M. Best Company, as one of the leading independent insurance companies.
Binding Arbitration Resolves Disputes Quickly and Easily
CAPITOL BUILDERS, INC. is proud of its customer service record.
• However, should a disagreement occur, the PWC program provides our home buyers with binding arbitration to settle disputes without costly legal services.
• The arbitration program allows an independent third party arbitrator to resolve disputes promptly and completely.
• Either party can request arbitration by submitting an $80.00 deposit
o The deposit will be refunded to the submitting party if they prevail
o The process is binding and is enforceable in a court of law
If You Sell Your Home...
If the owner decides to sell the home, the transfer in title will not affect the remaining term of our limited warranty!
• All the new owner has to do is complete the "Subsequent Home Buyer Acknowledgement and Assignment Form" found in the Warranty Document.
• This feature can be an attractive selling point for home owners or sales agents.
CAPITOL BUILDERS, INC. will provide you with a copy of the warranty and we will be glad to answer any questions.
CAPITOL BUILDERS, INC.’s combination of:
• Customer service expertise
• A clear and comprehensive warranty, and
• The backing of one of the largest insurers in the country
Allows us to provide you with a level of security unmatched in the industry!
WHAT EVERYONE SHOULD KNOW ABOUT EQUAL OPPORTUNITY IN HOUSING
The sale and purchase of a home is one of the most significant events that an individual will experience in their lifetime. It is more than the simple purchase of housing, for it directly impacts the hopes, dreams, aspirations, and economic destiny of those involved. It is for this reason that the Fair Housing Act and other federal and state laws were enacted to guarantee a right to a national housing market free from discrimination based on race, color, religion, sex, handicap, familial status, national origin, sexual orientation, and gender identity.
CIVIL RIGHTS ACT OF 1866
The Civil Rights Act of 1866 prohibits all racial discrimination in the sale or rental of property.
FAIR HOUSING ACT
The Fair Housing Act declares a national policy of fair housing throughout the United States. The law makes illegal any discrimination in the sale, lease, or rental of housing, or making housing otherwise unavailable, because of race, color, religion, sex, handicap, familial status, national origin, sexual orientation, or gender identity.
AMERICANS WITH DISABILITIES ACT
Title III of the Americans with Disabilities Act prohibits discrimination against persons with disabilities in places of public accommodations and commercial facilities.
EQUAL CREDIT OPPORTUNITY ACT
The Equal Credit Opportunity Act makes discrimination unlawful with respect to any aspect of a credit application on the basis of race, color, religion, national origin, sex, marital status, age, or because all or part of the applicant's income derives from any public assistance program.
STATE AND LOCAL LAWS
State and local laws often provide broader coverage and prohibit discrimination based on additional classes not covered by federal law.
The home seller, the home seeker, and the real estate professional all have rights and responsibilities under the law.
• For the Home Seller
As a home seller, or landlord, you have a responsibility and a requirement under the law not to discriminate in the sale, rental, and financing of property on the basis of race, color, religion, sex, handicap, familial status, national origin, sexual orientation, or gender identity. You cannot instruct the licensed broker or salesperson acting as your agent to convey for you any limitations in the sale or rental because the real estate professional is also bound by law not to discriminate. Under the law, a home seller or landlord cannot establish discriminatory terms or conditions in the purchase or rental, deny that housing is available, or advertise that the property is available only to persons of a certain race, color, religion, sex, handicap, familial status, national origin, sexual orientation, or gender identity.
• For the Home Seeker
You have the right to expect that housing will be available to you without discrimination or other limitations based on race, color, religion, sex, handicap, familial status, national origin, sexual orientation, or gender identity.
o This includes the right to expect:
Housing in your price range made available to you without discrimination;
Equal professional service;
The opportunity to consider a broad range of housing choices;
No discriminatory limitations on communities or locations of housing;
No discrimination in the financing, appraising, or insuring of housing;
Reasonable accommodations in rules, practices and procedures for persons with disabilities;
Non-discriminatory terms and conditions for the sale, rental, financing, or insuring of a dwelling; and
To be free from harassment or intimidation for exercising your fair housing rights.
• For the Real Estate Professional
Agents in a real estate transaction are prohibited by law from discriminating on the basis of race, color, religion, sex, handicap, familial status, national origin, sexual orientation, or gender identity. A request from the home seller or landlord to act in a discriminatory manner in the sale, lease, or rental cannot legally be fulfilled by the real estate professional.
THE REALTOR FAIR HOUSING PROGRAM
The NATIONAL ASSOCIATION OF REALTORS has developed a Fair Housing Program to provide resources and guidance to REALTORS “in ensuring equal professional services for all people”. The term REALTOR, “identifies a licensed professional in real estate who is a member of the NATIONAL ASSOCIATION OF REALTORS”. Not all licensed real estate brokers and salespersons are members of the National Association, and only those who are, may identify themselves as REALTORS. They conduct their business and activities in accordance with a strict Code of Ethics.
THE CODE OF ETHICS
Article 10 of the NATIONAL ASSOCIATION OF REALTORS Code of Ethics provides that “REALTORS shall not deny equal professional services to any person for reasons of race, color, religion, sex, handicap, familial status, national origin, sexual orientation, or gender identity. REALTORS shall not be parties to any plan or agreement to discriminate against a person or persons on the basis of race, color, religion, sex, handicap, familial status, national origin, sexual orientation, or gender identity."
A REALTOR “pledges to conduct business in keeping with the spirit and letter of the Code of Ethics”. Article 10 imposes obligations upon REALTORS and is also a firm statement of support for equal opportunity in housing.
IF YOU SUSPECT DISCRIMINATION
Contact the Local Board of REALTORS
Local Boards of REALTORS “will accept complaints alleging violations of the Code of Ethics filed by a home seeker who alleges discriminatory treatment in the availability, purchase, or rental of housing. Local Boards of REALTORS “have a responsibility to enforce the Code of Ethics through professional standards, procedures, and corrective action in cases where a violation of the Code of Ethics is proven to have occurred.”
Contact the U.S. Department of Housing and Urban Development
Complaints alleging discrimination in housing may be filed with the United States Department of Housing and Urban Development (HUD) by:
Visiting the nearest office the U.S. Department of HUD
Calling HUD, toll free at 1-800-699-9777 (voice), or 1-800-543-8294 (TDD); or
Contacting HUD on the Internet at http://www.hud.gov/offices/fheo/